1. OBJECTIVE

This document establishes the policies and procedures applicable to purchases, orders, customized products, design services, printing, production, payments, shipping, cancellations, returns, refunds, and customer service for Impresiones Latinas Emma LLC.

These policies are designed to provide clear rules for both our customers and our company.

2. SCOPE OF APPLICATION

These policies apply to purchases made:

• Through our website.
• Through our WooCommerce store.
• By phone.
• By email.
• Through direct communication with our company.
• Through other authorized channels of Impresiones Latinas Emma LLC.

The sales and services described in these policies are intended for customers within the state of Texas.

3. CUSTOMER INFORMATION

To process an order, we may request:

• Full name.
• Company name.
• Phone number.
• Email address.
• Billing address.
• Shipping address.
• Information required to customize the product.
• Design files.
• Additional information necessary to complete the order.

The customer must provide accurate and updated information.

Impresiones Latinas Emma LLC shall not be responsible for delays, losses, or errors caused by incorrect information provided by the customer.

4. ONLINE PURCHASING PROCESS

The general purchasing procedure is as follows:

Step 1 Selection

The customer selects the product or service available in our store.

Step 2 Customization

When applicable, the customer provides:

• Text.
• Logo.
• Image.
• Color.
• Size.
• Quantity.
• Design.
• Other specifications.

Step 3 Customer Information

The customer provides the necessary information to complete the order.

Step 4 Payment

The customer completes payment through available methods.

Online payments may be processed via Stripe.

Step 5 Confirmation

The customer will receive an order confirmation when applicable.

Step 6 Production Setup

Once all necessary conditions to start production are met, the order enters processing.

Step 7 Production and Preparation

The product will be produced according to the approved specifications.

Step 8 Shipping or Delivery

The product will be shipped or delivered according to the selected method.

5. CUSTOMIZED ORDERS

Many of our products can be customized.

Customized products may include:

• T-shirts.
• Hoodies.
• Uniforms.
• Hats / Caps.
• Mugs.
• Tumblers.
• Stickers.
• Banners.
• Signs.
• Promotional products.
• Printed products.
• Products with logos.
• Products with photographs.
• Products with names.
• Other custom items.

Because these products are manufactured specifically for the customer, cancellation, return, and refund conditions may differ from those applicable to standard products.

6. DESIGN APPROVAL

When an order requires graphic design or modification, Impresiones Latinas Emma LLC may send a digital proof to the customer.

The customer must carefully review:

• Spelling.
• Names.
• Numbers.
• Phone numbers.
• Addresses.
• Colors.
• Sizes.
• Logos.
• Photographs.
• Placement of elements.
• Commercial information.

Once the customer approves the design, production may begin.

Design approval means that the customer accepts the content and specifications shown in the proof.

7. ERRORS APPROVED BY THE CUSTOMER

If the customer approves a design that contains:

• Spelling errors.
• Incorrect numbers.
• Incorrect information.
• Incorrect addresses.
• Incorrect colors requested by the customer.
• Incorrect images.
• Incorrect sizes.
• Incorrectly provided information.

Impresiones Latinas Emma LLC may consider that production was completed according to the approval received.

The customer must carefully review the proof before approving it.

8. CHANGES AFTER APPROVAL

Changes requested after approval may:

• Incur additional fees.
• Increase production time.
• Require a new approval.
• Require a new order.

If production has already started, certain changes may no longer be possible.

9. COLORS

Colors may vary between:

• Screen.
• Phone display.
• Monitor.
• Print output.
• Materials.
• Different production batches.

The appearance of color on a screen does not guarantee that it will be identical to the physical printed color.

When a specific color is critical to a project, the customer may request additional information prior to production.

10. FILE QUALITY

To achieve the best results, the customer must provide files of adequate quality.

Accepted file types may include:

• PNG.
• JPG/JPEG.
• PDF.
• SVG.
• AI.
• EPS.
• Other accepted formats.

Low-resolution files may result in lower print quality.

Impresiones Latinas Emma LLC may request a higher quality file when necessary.

11. RIGHTS TO LOGOS, IMAGES, AND DESIGNS

The customer declares that they possess the necessary rights or permissions to use all provided materials.

This includes:

• Logos.
• Trademarks.
• Photographs.
• Illustrations.
• Characters.
• Designs.
• Typography / Fonts.
• Copyrighted material.

The customer will be responsible for third-party claims related to materials they have provided.

Impresiones Latinas Emma LLC reserves the right to reject works reasonably believed to infringe on third-party rights or be unlawful.

12. OWNERSHIP OF CUSTOMER FILES

Files provided by the customer will remain the property of the customer, unless otherwise agreed in writing.

Impresiones Latinas Emma LLC may use these files exclusively to the extent reasonably necessary to:

• Prepare the order.
• Produce the product.
• Perform requested modifications.
• Maintain records.
• Provide customer service.

13. DESIGNS CREATED BY IMPRESIONES LATINAS EMMA LLC

Unless otherwise agreed in writing, creative concepts, original designs, editable source files, graphic elements, and other materials created by Impresiones Latinas Emma LLC remain subject to the corresponding rights of the company or its respective authors.

Payment for a printed product does not automatically imply the transfer of original editable source files.

14. PAYMENTS

Orders must be paid according to the conditions specified at the time of purchase.

Available payment methods may include:

• Credit card.
• Debit card.
• Stripe.
• Other payment methods enabled by the company.

Impresiones Latinas Emma LLC may require full payment before commencing certain jobs.

15. PAYMENTS VIA STRIPE

Card payments may be processed through Stripe.

Stripe may perform security checks and fraud prevention screening.

An order may remain pending until payment has been confirmed.

16. UNCOMPLETED PAYMENT ORDERS

If a payment:

• Is declined.
• Is canceled.
• Is reversed.
• Is disputed.
• Is flagged as suspicious.

Impresiones Latinas Emma LLC may suspend or cancel the order until the issue is resolved.

17. CHARGES AND PRICES

Prices displayed on the website correspond to the price indicated at the time of purchase, except in cases of obvious error.

Where applicable, the following may be added:

• Applicable taxes.
• Shipping.
• Customization fees.
• Design fees.
• Installation fees.
• Other previously communicated charges.

18. PRICING ERRORS

In the event of an obvious error in the published price, Impresiones Latinas Emma LLC may:

1. Contact the customer.
2. Correct the price before producing the order.
3. Offer the customer the option to cancel the order.
4. Issue a corresponding refund if the order has already been paid and cannot be fulfilled at the incorrect price.

19. ORDER CANCELLATION

Cancellation requests must be submitted as soon as possible.

A cancellation may be accepted if the order has not yet entered production.

Once production of a customized product has started, cancellation may not be possible or may be subject to charges for materials, design work, labor, or production already incurred.

20. CUSTOMIZED PRODUCTS AND CANCELLATIONS

Because customized products are manufactured specifically for each customer, once production has started:

• The order may not be cancelable.
• It may not be eligible for a full refund.
• Costs already incurred may be deducted.
• Materials already utilized may not be recoverable.

Cancellation eligibility will be determined based on the order status and applicable circumstances.

21. RETURNS

Standard non-custom products may be eligible for return when meeting company requirements.

Customized products may be subject to additional restrictions due to their nature.

Before returning any item, the customer must contact us to receive authorization and instructions.

Do not send products back without prior authorization.

22. DEFECTIVE CUSTOMIZED PRODUCTS

If a customized product has a defect attributable to a manufacturing error by Impresiones Latinas Emma LLC, the customer must contact us within the timeframe specified in the corresponding return policy.

We may request:

• Photographs.
• Order number.
• Description of the issue.
• Additional information.

After reviewing the case, we may offer:

• Replacement.
• Correction.
• Reprinting.
• Store credit.
• Refund, when applicable.

23. CUSTOMER-CAUSED ERRORS

Issues resulting from incorrect information provided or approved by the customer will not be considered production defects.

Examples include:

• Incorrect text.
• Spelling mistakes.
• Incorrect numbers.
• Incorrect addresses.
• Incorrect logos.
• Incorrect size selected.
• Incorrect color selected.
• Incorrect file provided.

24. PRODUCTION TIMES

Production times stated on the website are estimated unless explicitly marked as a guaranteed date.

Production timeline may depend on:

• Quantity.
• Product type.
• Customization details.
• Material availability.
• Design approval speed.
• Job complexity.
• Seasonality.
• Supplier availability.

Delays caused by third-party suppliers, shipping carriers, weather, events beyond our control, or other extraordinary circumstances may affect estimated dates.

25. SHIPPING

We currently offer shipping within the state of Texas.

The customer must provide a complete and correct shipping address.

Impresiones Latinas Emma LLC is not responsible for delays caused by:

• Incorrect address.
• Incomplete address.
• Unaccepted P.O. Box.
• Incorrect customer-provided information.
• Failure to receive delivery.
• Rescheduling requested by the customer.

26. DELIVERY

Once the order is handed over to the carrier, specific aspects of the delivery process become the carrier’s responsibility.

Transit times may vary.

Estimated shipping date does not necessarily equal the exact delivery date.

27. UNRECEIVED ORDERS

If tracking indicates a package was delivered but the customer states it was not received, we may request:

• Order number.
• Address.
• Tracking information.
• Address confirmation.
• Additional details necessary to investigate.

We may contact the shipping carrier when appropriate.

28. ORDERS RETURNED TO SENDER

If a package is returned due to:

• Incorrect address.
• Incomplete address.
• Refusal of delivery.
• Failure to collect/receive.
• Non-compliance with carrier instructions.

The customer may be responsible for additional re-shipping costs.

29. PRODUCTS DAMAGED DURING SHIPPING

If a product arrives damaged, the customer must contact us as soon as possible.

We may request:

• Photos of the package.
• Photos of the damaged product.
• Order number.
• Shipping information.

This allows us to investigate the issue with the relevant shipping carrier or supplier.

30. REFUNDS

Approved refunds will be processed using the original payment method whenever possible.

The processing time for a refund to appear may depend on the bank or payment provider.

Impresiones Latinas Emma LLC does not control banking or financial institution processing times.

31. CHARGEBACKS

If a customer encounters an issue with an order, we strongly encourage contacting Impresiones Latinas Emma LLC first to attempt resolution.

Payment disputes, chargebacks, or fraudulent claims may be investigated and responded to using order documentation.

This documentation may include:

• Order confirmation.
• Proof of payment.
• Design approval records.
• Customer communications.
• Shipping details.
• Tracking number.
• Proof of delivery.

32. FRAUD

We reserve the right to cancel or suspend orders when reasonable indications exist of:

• Fraud.
• Unauthorized card usage.
• Identity theft.
• False information.
• Suspicious activity.
• System abuse.

We may request additional information to verify an order.

33. RETURN OR REFUND ABUSE

Impresiones Latinas Emma LLC reserves the right to investigate patterns of return, refund, or replacement requests that appear fraudulent or abusive.

We may restrict certain transactions as permitted by law.

34. CUSTOMER SERVICE

Our objective is to provide professional service and resolve order-related issues reasonably.

For assistance, customers can reach us via:

Phone: 737-384-0526
Email: info@impresioneslatinasemma.com

When contacting customer service, we recommend providing:

• Name.
• Order number.
• Phone number.
• Email address.
• Description of the issue.
• Photos when necessary.

35. COMMUNICATIONS

We may communicate with customers via:

• Email.
• Phone.
• Text messages (SMS).
• WhatsApp.
• Other contact methods provided by the customer.

Communications may relate to:

• Orders.
• Payments.
• Designs.
• Approvals.
• Shipments.
• Order issues.
• Customer service.
• Promotional updates, where applicable.

36. ADVERTISING

We may use Google Ads and other advertising tools to promote our products and services.

Advertising tools may utilize tracking technologies subject to our Privacy Policy and third-party vendor policies.

37. PRODUCT REVIEWS AND PHOTOS

When a customer voluntarily submits a review, photo, or comment regarding a product, Impresiones Latinas Emma LLC may use that content according to provided authorizations and applicable laws.

We will not use private customer information for advertising without explicit consent where required.

38. CUSTOMER CONDUCT

We expect all interactions with our employees and representatives to be respectful.

We do not tolerate:

• Threats.
• Harassment.
• Abusive language.
• Discrimination.
• Intimidation.
• Fraud.
• Deliberate attempts to harm our systems.

We reserve the right to restrict communications when necessary to protect our employees and operations.

39. PRODUCT AVAILABILITY

Products are subject to availability.

We reserve the right to substitute or modify certain materials when necessary, provided they are reasonably compatible with the requested item and do not contradict essential specifications of the order.

If a substitution materially affects the order, we will attempt to contact the customer before proceeding.

40. FORCE MAJEURE

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Fires.
• Floods.
• Storms.
• Major power outages.
• Internet disruptions.
• Supplier disruptions.
• Transportation delays.
• Strikes.
• Emergencies.
• Governmental actions.
• Other extraordinary events.

We will take reasonable steps to resume operations promptly.

41. SITE SECURITY

It is strictly prohibited to attempt to:

• Access accounts without authorization.
• Interfere with website operation.
• Introduce malicious software.
• Conduct cyberattacks.
• Extract data from other users.
• Manipulate order processing.
• Abuse automated systems.

Suspicious activity will be investigated and reported when appropriate.

42. WEBSITE INTELLECTUAL PROPERTY

Website content may include:

• Logos.
• Photographs.
• Text content.
• Designs.
• Graphics.
• Visual elements.
• Trademarks.
• Original media.

Copying, reproducing, distributing, or using protected content without explicit written authorization is prohibited.

43. POLICY MODIFICATIONS

Impresiones Latinas Emma LLC reserves the right to modify these policies whenever necessary.

The current effective version will be published on our website.

Significant updates may be communicated when appropriate.

44. POLICY ACCEPTANCE

By placing an order, the customer acknowledges having had the opportunity to review applicable policies.

During checkout, we may require customers to confirm they have read and accepted terms prior to completing their purchase.

45. CONTACT INFORMATION

46. RELATED DOCUMENTS

These policies should be read in conjunction with related documents published on our website, including:

• Privacy Policy.
• Terms and Conditions.
• Cookie Policy.
• Shipping Policy.
• Return and Refund Policy.
• Cancellation Policy.

In cases where a specific policy exists for a particular transaction type, that policy will supplement these general conditions.